Help Faq
Store ship-to locations: World-Wide, CANADA :$25 and the rest of world $45
Here below are some typical questions we summarized from the communications with our customers:
Payment methods: Pay Pal or Money Order/Cashiers Check, Visa/MasterCard, American Express Other
No, currently there are no such facilities available to exchange only the jacket or the pants because we sell all jackets and pants as pairs. We have fixed jacket sizes and pants and they are as follows:
- Size ranging from 36 to 46 comes with a 6" drop - E.g. For jacket size 42, pants waist comes in 36"
- Jacket size 48 comes with a 5" drop - E.g. For jacket size 48, pants waist comes in 43"
- Size ranging from 50 to 54 comes with a 4" drop - E.g. For jacket size 52, pants waist comes in 48"
No alterations are under taken in our store. All pants are sold unhemmed.
Yes. You can visit our retail showroom at: 11517 Santa Monica Blvd, Los Angeles, CA 90025
Yes. As mentioned in the previous question above, the product must be in good condition with tags attached. Notification must be sent to the seller and the product that you have purchased must be sent back to us within seven days after you receive it. While returning, do not forget to attach the original packing slip along with a note saying that you want to exchange the product for a different size or item and send it to our company address. Exchange will be done within seven business days after the returned product is received. The seller suggests the buyer to insure and have a track of the product while shipping through USPS priority or UPS ground because we are not responsible for any misplacement or damage. It is a general practice that the buyer has to pay his own shipping charge to send back the product to be exchanged.
We always follow a secure and better way of shipping as we value each and every product that we ship. We do not use any kind of unsafe mail bags to dump expensiveproducts and high quality garments and send it without stamping. We use new quality boxes and each and every item or product is placed inside a thick plastic zip lock bag for safetyprecautions. Throughout the journey, these products are under tracking through UPS and USPS and the right to choose the mailing service is of our choice.
One can expect the delivery on your door step in 2 to 7 business days but it entirely depends upon the date of your payment and UPS service. The items will be shipped only after all the payments are settled. Every Monday at 12 noon we ship packages quickly. Orders ship MonβFri; US delivery typically 3β7 business days. If you want to receive your product quickly in case of any immediate requirement or emergency, feel free to mail us and we will take the necessary steps to reach you on time. Special requests must be clear and specific and wait for verification from us to agree. Do not assume anything negative about our services and come to a quick conclusion as we assure you that we will always reply to all the mails we receive with great patience and kindness.
If you are totally not satisfied with our product, you can ship them back to us within 60 days in its original condition without being used, for a full refund. As we follow hassle-free policy, we want you to be content with the product you purchase. Do not forgot to mail our customer service department at info@mensitaly.com to get your authorization number prior to shipping your product back.
You can reach us through any of the following methods:
General Support: Call us at +1-888-784-8872 for assistance with any questions or issues.
Group Orders: Text, call, or WhatsApp 310-430-0939 for group order inquiries.
Spanish Purchase Support (Se habla espaΓ±ol): Call, text, or WhatsApp 323-891-6484 for purchase assistance.
Email: Send your inquiries to info@mensitaly.com and our support team will get back to you as soon as possible.
Visit Us:
11517 Santa Monica Boulevard, Los Angeles, California 90025, United States.
Our team is ready to assist you with product questions, order updates, sizing information, or any other inquiries.
